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Privacy Policy
2007-12-09 01:26:07


TERMS AND CONDITION

LEGAL NOTICES PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE


These materials are provided by Dhonveli Travel Pvt Ltd, Maldives, its subsidiaries, affiliates


and related entities (Dhonveli Maldives) as a service to its customers and may be used for


informational purposes only. By using this site, you agree to these terms. If you do not agree to


these terms, please do not use this site. TRADEMARK NOTICE This Web site contains the Dhonveli


Maldives, IDENTITY, Ship Logo and other valuable trademarks owned and used by Dhonveli Travel


Pvt. Ltd. to distinguish its services and wares. These trademarks and related proprietary


property are protected from copying and simulation under national and international laws and may


not be reproduced, copied or otherwise used without the express prior written permission of


Dhonveli Maldives. COPYRIGHT NOTICE The information, text, graphics, images, sounds, links and


all other information and software published or otherwise contained on this site (the "Contents")


are the exclusive property of Dhonveli Maldives and, except as specifically provided herein, may


not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means,


electronic, mechanical, photocopying, recording, or otherwise, without the prior written


permission of Dhonveli Travel Pvt. Ltd.


RESTRICTED LICENSE


The Contents may be downloaded and reproduced solely for personal non-commercial or internal use.


This is a license and not a transfer of title, and is subject to the following restrictions: (a)


the Contents may not be modified or used for any commercial purpose or public display,


performance, sale or rental; (b) software Contents may not be decompiled, reverse engineered or


disassembled in any manner whatsoever; (c) no copyright or other proprietary notices may be


removed from the Contents; (d) the Contents may not be transferred to another person; and (e)


every person downloading, reproducing or otherwise using the Contents, hereby agrees to prevent


any unauthorized copying of the Contents. GENERAL NOTICE Dhonveli Travel Pvt. Ltd. strives to


ensure that the Contents are accurate and reliable. However, Dhonveli Travel Pvt. Ltd. and its


agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, Dhonveli


Travel Pvt. Ltd. disclaims any warranty of any kind, whether express or implied, as to any matter


whatsoever relating to this Web site and any links thereto and therefrom, including, without


limitation, as to the merchantability, noninfringement of intellectual property, or fitness for


any particular purpose. Dhonveli Travel Pvt. Ltd. does not warrant the accuracy, currency or


completeness of the contents, including, without limitation, any information relating to prices


or availability. Dhonveli Travel Pvt. Ltd. will from time to time revise the Contents and/or the


products, services and resources described therein and reserves the right to make such changes


without any obligation to notify past, current or prospective visitors of this Web site.


IN NO EVENT SHALL DHONVELI MALDIVES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR


CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION AND LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE CONTENTS, EVEN IF SUN TRAVELS & TOURS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.


COMMUNICATIONS


With respect to all communications made to Dhonveli Travel Pvt. Ltd.including, without


limitation, feedback, questions, comments and suggestions ("Communications"): (a) no right of


confidentiality shall apply to Communications and Dhonveli Travel Pvt. Ltd. shall have no


obligation to protect Communications from disclosure; (b) Dhonveli Travel Pvt. Ltd. shall be free


to reproduce, use, disclose and distribute Communications to others; and (c) Dhonveli Travel Pvt.


Ltd.shall be free to use any ideas, concepts, know-how or techniques contained in Communications


for any purpose whatsoever, including, without limitation, the development, production and


marketing of products and services that incorporate such information. Please use Internet E-Mail


only to send us non-confidential notes. Do not include confidential personal or private


information. For your protection, our responses will not include any confidential information.


Please do not use Internet E-Mail to send us transaction instructions. Customers who choose to


send Internet E-Mail messages to Dhonveli Travel Pvt. Ltd. that contain confidential, private or


personal information do so entirely at their own risk.


For further information, please write to:

Dhonveli Travel Pvt. Ltd.

Marketing Department

M. Fan Ari, 1st Floor, Canary Magu,

Male, 20-01, Maldives


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Dhonveli Travel Pvt. Ltd. PRIVACY POLICY

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Dhonveli Travel Pvt. Ltd. takes the issue of safeguarding your privacy very seriously. We have


created this Privacy Policy in order to better familiarize you with the information we collect


from hotel guests and web site visitors, and the way in which Sun Travels & Tours uses this


information to better serve the needs of our guests.


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What is Personal Information?

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The term "Personal Information" refers to any information that can be used to identify you as an


individual. It can include, among other things, your name, address, age, gender, personal


financial history and social insurance number.


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How is Personal Information Collected?

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1. Reviewing Our Web Site


A. Initially Upon Contact With Our Web Site When you visit our web site, you are initially given


a "cookie", and your computer is assigned an ID number. A cookie is a commonly used device that


tracks an individual user's preferences, and is capable of enhancing your visit to the site.


Cookies allow us to provide a customized experience without the visitor having to remind us of


his or her preferences each time she or he visits our site. Our cookies do not contain any


personally identifying information. Sun Travels & Tours cookies also do not follow visitors when


traveling on the Internet after leaving the Sun Travels & Tours web site. We also use cookies to


collect and maintain aggregate web site data (such as the number of visitors to a particular


site), which helps us see which areas are popular with our users and which are not. Among other


things, this helps us improve and update the site, based on such data as total number of visitors


and pages viewed. If you do not want to accept cookies, you can block them by adjusting the


settings on your Internet browser. Visitors should understand, however, that rejecting cookies


will affect your ability to benefit from the conveniences afforded by the use of cookies, and you


will not be able to use certain customization features associated with creating a user profile.


Once you have visited our web site and accepted our cookie, your ID number is automatically


assigned to your computer whenever you visit our web site. Despite the fact that you remain


anonymous until you enter personal information in the web site, the ID number allows us to log


your session, so that we may better assist you should you need some individualized service or


support. Once you enter personal information on the web site, we associate your ID number with


your contact information so we can recognize you on a future visit. We also use it to keep track


of information that appears to be of particular interest to you.


B. While Browsing Our Web Site While in the process of browsing our web site, you also provide us


with information that does not reveal your personal identity - what type of destination you're


seeking information about, for example. We use this aggregated, anonymous data mainly for


editorial purposes, but we do not connect it to any Personal Information, such as your name or


address. While you explore our web site for the information that interests you, you may wish to


put in a specific "Information Request" about one of our hotels or resorts, or you may wish to


participate in one of our on-line surveys or promotions. To respond to this request or to


participate in our various programs, we may ask you for Personal Information, such as your name,


zip/postal code, e-mail address, and phone number. In the event you choose to provide us with


this information, we will only use it for the purpose we have specified to you. We will only e-


mail you if you want us to, and you can choose a number of alternate methods by which to receive


a reply to a request. Your transmittal of your personal data shall constitute your acknowledgment


and agreement to the terms and conditions contained in this Privacy Policy. If you are


uncomfortable providing this information over the Internet, you can always call our Marketing or


Reservation Office for more details. If you wish, you may also submit your e-mail address in


order to be placed on a subscription list or to receive other information. You will be placed on


these lists only when you indicate your desire to be included. In deciding whether or not to join


such lists, please note that they are only used for internal purposes - we do not sell or rent


our lists to anyone. In the event you choose to join one of our lists, you may ask to be removed


from the list at any time. Visitors will always have the ability to accept or decline any form of


communication from Sun Travels & Tours.


2. When Making a Reservation


A. When Making a Reservation On Our Web Site You can search for rates and availability at our


hotels and resorts without providing any Personal Information. Visitors to sunholidays.com who


elect to make reservations online will be required to complete a reservation profile the first


time they make a reservation. The next paragraphs contain reference to a feature that is being


developed. We aim to offer a completely secure, reputed, online transaction service which will be


available soon.


When you create a reservation profile you will be asked to provide specific Personal Information,


including your name, address and contact information, as well as certain guarantee and deposit


information to secure your reservation, such as your credit card number. Your transmittal of your


Personal Information shall constitute your acknowledgment and agreement to the terms and


conditions contained in this Privacy Policy. Your credit card number will be verified using a


checking sequence, but we do not authorize any payments at this point. Once your reservation is


confirmed, Sun Travels & Tours will be sent all of the reservation information. From this point


the information is sent to the selected hotel in exactly the same way as if you called us


directly or if your travel agent made the reservation. Due to the personal nature of the


information you give when making a reservation through our web site, the reservation system is


secure, such that your credit card number is protected with the most sophisticated encryption


technology available and is transmitted on a private network. We also receive a copy of the


reservation profile at our web site excluding your credit card number connected to your ID


number. We will then use that information to create a log in our web site database. We also


occasionally combine information from a number of web visitors in a way that does not identify


any user, in order to identify user patterns.


B. When Making a Reservation through our Reservations Office Reservations can also be made by


calling one of our Reservations Office in Maldives or by contacting our marketing and sales


department directly. When you make a reservation we may ask you for Personal Information such as


your name, address, telephone number and method of payment. We may also obtain from you any room


preferences or special requests. Personal Information obtained will be sent in a secured


communication to the relevant hotel. Confirmation of your reservation will be provided to you,


generally by e-mail, directly.

 

3. During your stay at a Hotel or Resort


During your stay, a Hotel or Resort may record your itemized spending to properly assemble your


folio, which sets out your room rate and other expenses billed to your room. They record this


information to comply with financial reporting requirements, including those imposed by auditors


and government regulators. Information particular to your stay may also be stored (i.e. health


issues, payment difficulties). This stay specific information is stored at the particular hotel


where you stayed and is combined with information from previous visits that you have made to that


hotel. We may also collect certain information as required by local laws (e.g. passport number).


In addition, we may retain the content of any document (including comment cards, electronic


documents such as e-mails and other similar forms of communication) that you send us before,


during or following your stay. This information may be shared with employees of the hotel but


will not be shared with any third party.


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How do we store this information?

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1. At the Hotel or Resort Each hotel goes to great measures to ensure that all Personal


Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we


take steps to ensure that only designated individuals have access to this information.


2. In Guest Reservation System In order to serve you better Hotels or Resorts also store certain


guest information in their Guest Reservation Systems. These Systems are secure customer databases


stored on a dedicated server located usually on their properties. The stored information includes


guest name, address, phone numbers and credit card number. When you make a reservation at another


Sun Travels & Tours partner property, this information may be available to that hotel or resort.


We also store other transaction information in these systems, including the number of stays you


have had at properties offered by Sun Travels & Tours and the number of nights of each stay. We


do not share this information with other hotels.


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What information is not secure?

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It is important to note that any e-mail communication is not secure. This is a risk inherent in


the use of e-mail. Please be aware of this when requesting information or sending forms to us by


e-mail (for example, from the Contact Us/ Mail Us section of our web site). We recommend that you


do not include any confidential information (i.e. credit card information) when using e-mail. For


your protection, our e-mail responses to you will not include any confidential information.


Finally, Sun Travels & Tours cannot expressly warrant the operation of the reservation web site


and/or matters relating to its security once you log on, as it is not our site. To be prudent,


please be sure to always close your browsers when you are done using the reservation site.


Although the session will terminate after a short period of inactivity, it is best to close your


browsers immediately upon completion, since while you are logged on it is easier for someone to


attempt to get access to your profile.


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If I have created a Guest Profile, how is my Personal Information treated?

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If you are invited and elect to create a Guest Profile, on our web site, you will be asked to


furnish specific Personal Information. You will also be asked to provide a password for use each


time you log-in. Once you have created a Guest Profile, we may add online session data to your


Guest Profile on subsequent visits to our website. When you provide information, including


revised information to your Guest Profile, we may use the information you provide to update other


databases maintained by us. By completing your Guest Profile you are considered to have provided


consent to share your Personal Information within Sun Travels & Tours in accordance with this


Privacy Policy.


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Why is Personal Information collected?

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1. To Provide Superior Customer Service Personal Information is collected to assist us in making


your reservation and providing the services you request at any property, to ensure we meet your


needs while you are staying with us and/or to allow us to contact you in relation to matters that


arose from your stay with us. Furthermore, by keeping certain Personal Information on file, such


as information regarding guest history and itemized spending, former guests of Dhonveli Travel


Pvt. Ltd. have the ability to confirm prior transactions and reconcile statements or invoices.


2. To Keep Our Guests Informed We may also use this Personal Information to advise you of


promotions or to inform you of offers or other information that may be of interest to you. In


order to do this, your information may be shared with a third party, including a customer


relationship management company and/or a marketing and communications company. These companies


are under contract with Dhonveli Travel Pvt. Ltd. and must agree that guest information will


never be sold, rented, exchanged or in any way transferred. If you do not wish to receive


information from Dhonveli Travel Pvt. Ltd. you may advise one of our hotels or send an e-mail to:


sales@dhonvelimaldives.com


3. For Marketing Research Finally, we may wish to contact guests to conduct surveys or focus


groups to receive your views of our properties and service delivery. Such information may be


collected by a third party under contract with us and they will be required to protect your


Personal Information as explained below. Occasionally we will combine information from a number


of guests to better understand trends and expectations of our guests. Where this occurs, all


identifiers are removed so that the aggregate information cannot be linked to specific guests.


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What information may be exchanged between hotels?

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Information is shared between certified data privacy personnel at individual hotels sold by


Dhonveli Travel Pvt. Ltd. in certain limited circumstances, particularly where health or safety


concerns have arisen in the past. Further, if a guest does not pay the outstanding account on


time, or acts in an unlawful manner in regards to payment obligations, this information may be


shared among accounting personnel at these properties.


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What Personal Information may be provided to third parties?

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Agents, contractors or third party service providers of Dhonveli Travel Pvt. Ltd. may receive


your Personal Information in the course of providing services to Dhonveli Travel Pvt. Ltd. to


better serve the needs of our guests. Using contractual or other arrangements, Dhonveli Travel


Pvt. Ltd.ensures these parties protect your Personal Information in a manner consistent with the


principles articulated in this Privacy Policy. We will only share Personal Information about you


outside Dhonveli Travel Pvt. Ltd. without your consent, where:


(a) it is required or authorized by law (for example, in response to a legal subpoena);


(b) it is required to provide you with services you have requested in which case you will be


considered to have implied your consent (i.e. boat rental);


(c) if your stay has been paid for by a third party we will provide billing information to the


paying party;


(d) if you have failed to pay amounts owed to a property. If Dhonveli Travel Pvt. Ltd. suspects


any unlawful activity is taking place, it may investigate and/or report its findings or


suspicions to the police or other relevant law enforcement authority..


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How do I access my Personal Information?

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We understand that you may like to know what Personal Information we hold about you. We are happy


to assist you with your request. To protect your Personal Information, however, we require that


you prove your identity to us at the time your request is made. You may make a request to a


property where you stayed or to our Corporate Office as set out below. When you make a request in


person, we will require you to produce some form of photo identification such as a passport or a


driver's license and you will be asked to sign a request form. Where you make a request by other


means, we require the request be made in writing via fax or letter including a copy of a


government issued identification and signature. We also require home and business addresses and


phone numbers so we can check them with our files and satisfy ourselves as to your identity. The


above information is required to create an audit trail of how the request has been handled. Where


a request is made, any correspondence or application may be kept and added to your Personal


Information. Dhonveli Travel Pvt. Ltd. reserves the right to decline access to your Personal


information under certain circumstances. Where your Personal Information will not be disclosed,


you will be provided with the reasons for this non-disclosure.


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How do I Revise my Personal Information?

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If at any time you wish to update or access your Personal Information, you can do so by


contacting our Corporate Office: -

via e-mail at webmaster@dhonvelimaldives.com

via fax at 00 960 3318273 - via letter - Attention: Marketing (Guest Info)

Dhonveli Travel Pvt. Ltd. Corporate Office:

M. Fan Ari, Canary Magu,

Male’ Maldives

Or you may visit our web site at www.dhonvelimaldives.com


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For How long is my Personal Information retained?

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Your Personal Information will be stored for the period of time required by law in the


jurisdiction of any hotel holding the information. It may be stored indefinitely by Dhonveli


Travel Pvt. Ltd. as long as there is a business purpose for doing so. From time to time we may


delete your Personal Information.


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How will I know if there are changes to this Policy?

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If we decide to change our Privacy Policy, we will post those changes on our web site


(www.sunholidays.com) so you are always aware of how we treat Personal Information. Changes will


not apply retroactively to Personal Information for which you have given explicit consent, which


was acquired before the change to the Privacy Policy except as may be required by law. If at any


point we decide to use Personal Information in a manner different from that stated in this


Privacy Policy, we will notify you by letter or e-mail sent to your last known address. If you do


not agree with the different way we intend to use Personal Information, you may ask in writing


that we not use it in that different way. If you do not object, you will be deemed to have


consented to the use of your Personal Information in the changed manner.


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How Is Personal Information affected by business transfers?

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Personal Information remains with Dhonveli Travel Pvt.Ltd. Guest information that is historically


shared with the property owner, is retained by the property owner.


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What laws apply to this policy?

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Dhonveli Travel Pvt. Ltd. Private Limited does business worldwide as Dhonveli Travel Pvt. Ltd.


and is a Maldivian Travel Agent incorporated in Male’ Maldives. As such, Maldivian Law, Islamic


Shari’a, Jurisdiction and Maldivian Government Laws and Regulations applies to our company. We


apply the requirements of this law to how we handle all Personal Information wherever received,


and each property complies with the local privacy laws of the jurisdiction where it is located.


If you have additional questions regarding the law or if you feel we have not treated your


Personal Information appropriately, you may contact The Ministry of Tourism and Civil Aviation


Maldives at their website

www.maldivestourism.gov.mv or alternatively write to


Legal Affairs

Ministry of Tourism and Civil Aviation

1st Fl, Ghazee Bld. Ameer Ahmed Magu

Male’ 20-05

Republic of Maldives

Tel: 00960 3323224

Fax: 00960 3322512

info@maldivestourism.gov.mv


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To whom do I direct questions or concerns regarding this policy?

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Questions or concerns regarding this privacy policy should be directed to the


General Manager,

Sales and Marketing


by writing to the following address:

General Manager

Sales and Marketing

Dhonveli Travel Pvt.Ltd.

M. Fan Ari , Canary MAgu

Male’ 20-02

Maldives

E-mail: sales@dhonvelimaldives.com


 


Privacy Policy

TERMS AND - CONDITION

LEGAL - NOTICES PLEASE READ THESE TERMS - CAREFULLY BEFORE USING THIS SITE

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